Policies & Information

I hope this page answers all your questions. If for some reason it doesn't, please contact me directly and I will be happy to provide all the information you need. Thank you for stopping by!

Handcrafted jewelry

Due to the nature of handcrafted jewelry and natural stones, NO TWO PIECES WILL BE EXACTLY ALIKE, making each one of them a one-of-a-kind treasure. Variations and "imperfections" are part of the beauty & uniqueness of hand stamped items (all affirmation & personalized pieces). 

Shipping

  • For United States orders: all shipping methods will include tracking. If you would like tracking for an international order, please contact me and I will find the best option for your needs.
  • Shipping charges DO NOT include insurance. However if you would like your parcel insured (which I recommend), please contact me before completing your purchase so I can create a special shipping option for you reflecting the insurance.
  • International customers are responsible for all custom charges & taxes associated with their purchase.
  • Orders will ship in 2 to 5 business days unless specified.
  • I pack my items very well, so I’m not responsible for items that are lost or damaged during transit. Please contact the carrier directly for any claim.
  • Should some damage occur during shipping despite my extra careful packaging, please do not send the item(s) back to me. This must be handled with the carrier via an insurance claim (be sure to retain the original packaging as they will need to examine it).

Refunds and Exchanges

  • If you have questions about a piece and/or are unsure if it’s right for you, please contact me prior to purchasing it and I will be happy to provide more information & photos.
  • I take great pride in my work and the enjoyment of your very special Magda Molina piece is of great importance to me. Please don’t hesitate to contact me with any issue or concern and I’m sure we can work something out.
  • If for some reason you are not completely delighted with your jewelry, you can return it for a full refund within 30 days of receipt (date shown on the delivery confirmation).
  • Sorry, absolutely no refunds on shipping charges, insurance costs and Paypal transaction fees.
  • In case of a return, you are responsible for all shipping charges and the item must be sent back in its original condition, with its original tags and in its original packaging (the same box/bag it was received in). The shipping method you choose must include delivery confirmation or another form of tracking.
  • Your refund will be processed as soon as the merchandise has been received & verified (and you will be notified). Please note that it might take a few more days to be adjusted on your account by your credit card company.
  • All custom designs and designs altered per your request are final sales. Deposits for custom designs are non-refundable.

Additional Policies & Information

CUSTOM ORDERS

  • If you don’t find what you’re looking for in my store, I am always excited to design the perfect piece just for you. Whether you are looking for a specific style or color to go with your favorite new dress, or have been dreaming of a special piece for a while, I will be happy to work with you to make it come to life.
  • A deposit (50% of quoted price) is required to begin all custom orders, which is non refundable.
  • All custom designs are final sales. Clear photographs will be sent to you for your approval prior to shipping, and if something needs to be adjusted/modified, I’ll be happy to re-work your special piece to your satisfaction.
  • Sorry, no custom orders on wire-wrapped rings. And because of the extremely intricate nature of their design, they can in no way be modified, altered or resized.

BRIDAL

  • It is always a great honor for me to design some very special jewelry for such an important occasion. Whether it’s for the bride, the bridesmaids, flower girls, family members or for all of them, don’t hesitate to contact me so we can create the perfect pieces with the perfect stones. I will make sure they add to the magic of your special day!
  • A deposit (25% of quoted price) is require to begin all custom orders, which is non refundable.

WHOLESALE INQUIRIES

  • I do offer wholesale discounts to licensed retail businesses.
  • If you are interested in carrying my jewelry in your store/boutique, please contact me for details.
  • Sorry, I do not offer my pieces for consignment.

SIZE GUIDE

  • I offer many of my necklaces & bracelets with length options.
  • And a lot of the others can be custom ordered* in a longer or shorter size. Feel free to contact me with your requests.

         *Please note that additional charges may apply to custom orders.

  • To determine the ideal size to order, I recommend draping a string around your neck or wrist and cutting it once you have the desired length. Use that measurement as a guide for ordering the closest available size.
  • You can use that same string technique to verify if a piece will fit you properly.

      WOMEN’S NECKLACES:

  • The image below gives an idea of how various necklace lengths might hang on an average size woman’s body.
  • Please keep in mind that the fit will vary depending on the style: for example a delicate necklace and a chunky one will hang differently.
              
          WOMEN'S BRACELETS:
    • The average women's bracelet size is 7.5 inches, though we all know that wrists come in many shapes and sizes as we do.
    • If you’re not sure about what size to order, keep in mind that it's better for a bracelet to be slightly loose than snug.
    • If your wrists are between sizes, I suggest that you round up to the next largest size.
          CHILDREN'S NECKLACES (Mini-Goddess)
    • The size chart below can be used as a general guideline, but please keep in mind that every child is unique and different.
    • Whenever possible, it is best to measure the child's neck before placing an order (use the string technique mentioned above).
    • Most necklaces come with extender chains to extend the life of this special keepsake by a few years.
    • If mom would like a matching piece in an adult length, I'll be happy to create a twin necklace for her! Please contact me about ordering a custom size (additional charges will apply).
             2 to 5 years old: 12 to 13 inches (Small)
             6 to 8 years old: 13 to 14 inches (Medium)
             9 to 12 years old: 14 to 15 inches (Large)
            13 years old + : refer to adult sizes  
          CHILDREN'S BRACELETS (Mini-Goddess)
    • The size chart below can be used as a general guideline, but please keep in mind that every child is unique and different.
    • Whenever possible, it is best to measure the child's wrist before placing an order (use the string technique mentioned above).
    • Several bracelets come with extender chains to extend the life of this special keepsake by a few years.
    • PLEASE NOTE that the sizing for wire-wrapped bracelet is approximate as it is determined by the length of the wire-wrapped stones.
    • If mom would like a matching piece in an adult length, I'll be happy to create a twin bracelet for her! Please contact me about ordering a custom size (additional charges will apply).
             2 to 5 years old: 5 to 6 inches (Small)
             6 to 8 years old: 5.5 to 6.5 inches (Medium)
             9 to 12 years old: 6 to 7 inches (Large)
            13 years old + : refer to adult sizes  

    JEWELRY CARE

    • You are purchasing a unique, handmade design (very different from the mass produced jewelry you find in retail chain stores) and they require a little extra attention. But with proper care, your jewelry piece will stay as beautiful & precious as the day you received it and will become a special heirloom that can be enjoyed by generations. 
    • If possible, store your jewelry in a sealed plastic bag or specially treated anti-tarnish box. And keep in mind that wearing it a lot is a great way to prevent tarnish.
    • Silver, gold-filled and copper do best when kept in an air-tight container, away from humidity, heat and direct sunlight.
    • I still recommend you take out your sterling silver jewelry every six months to polish and clean it. A thin layer of tarnish is easy to get rid of, but the thicker and blacker it is, the more permanent the stain.
    • Copper tarnishes faster than sterling silver, but is also easier to clean. Simply soak in lemon juice for 1-2 minutes, then polish with a gentle cloth. 
    • Do not submerge your special Magda Molina piece in jewelry cleaning solutions as it could damage some of the more porous stones.
    • The best way to clean/polish your jewelry is to use appropriately treated silver & gold cleaning cloths. They are gentle, safe and effective.

    STONE PROPERTIES

    Disclaimer: The information regarding the metaphysical and other properties of the stones & crystals used in my jewelry designs are provided for informational purposes only. They are not intended for diagnosing illness, to be used as prescription or taken as advice, and should not replace proper medical attention.